We offer onsite FIX, onsite Quote, onsite Collect, onsite Return, onsite Payment, We also do No Fix No Fee.

There is no need to come to us, we come to you. We offer a fully onsite service, no need drive to us or mail it in with the risk of it going missing etc.

If your; a person at home with a laptop, a shop, a farm, car repair garage or a garden centre or any user of IT hardware or Software or internet connection. In need a one off onsite support for the day, we do that. Are you a WFH person, who needs help with laptop, wi-fi range, printing & Internet connection & more, we do that.

Are you a small business looking for a IT Tech Contract for 6 months or less or more, we do that.

Stages of ticket logging.

Stage 1 - Email in direct to support@thebiggreenphone.com or use Contact Form to make contact with us.

Stage 2 - We contact you - setup a video call, phone call or make onsite appointment with you. If comfortable with remote session - remote session, to look at the issue, as well.

Stage 3 - Generate quote of costs, by email (Give you 48 hrs to accept or decline our service).

Stage 4 - Once you agree to go ahead with repair/service, you sign and commit to quote & payment by reply confirmation eSignature maybe required.

Stage 5 - You will also be given a customer number & tracking code for your machine.

Stage 6 - We begin ordering parts if needed.

Stage 7 - We complete repair onsite or back in our workshop.

Stage 8 - Equipment returned, customer tests equipment and confirms repair

Stage 9 - Payment taken.

Stage 10 - Call closed & You will also be given a customer loyalty card valid for 1 year.

See how our contact form works for you - Free of charge & no cost to you.

Customer reviews

Discover what our customers said this month about our IT service-support ?

Moved from USA to Ireland, at a loss where to get my laptop fixed, webcam stopped working and laptop very slow. Googled laptop repairs onsite this site came up. I am in Roscommon in middle of no where, thought no one would help. Used Contact page - A Tech contacted me 3 hrs later at the agreed time. Remoted into my machine, we did a few things in a thing called a BIAS also.

Quote was sent for a onsite repair. It was detailed and everything was explained.

Tech reloaded my laptop and by magic, Camera came back. He also did; a data backup. Wipe cleared old Apps, I no longer needed and laptop is working like new now and all hardware is working since he left.

Lisa

My Dell laptop of 5 years stopped powering on. Never used this site before. My daughter suggested it, as they covered Castleblayney. Sent in request for repair, Technician called me back 3 hrs later. I had my laptop repaired by Friday that week. Turned out battery was dead. Quote was very clear and transparent; no messing about. Tech also repaired Wi-Fi slowness "Free of charge" as I was a new customer. Not a bad service at all and I never had to leave the house once, he done all the running around. Thank you TheBigGreenPhone.com.

Mary

★★★★★

★★★★★

★★★★★

Tim

My son was playing with a basket ball; which was thrown into house reading room; where laptop was sitting on side table, just outside Cavan town.

Dell where charging me a bill of €400 to get it replaced onsite and I didn't want to send it away. As it still worked using video HDMI cable, as I needed it for meetings. So tried to find a cheaper onsite service.

Used contact page "thought I would never get a reply or call back", but I did at the agreed time.

Tech installed LCD charging me less than Dell. Once I made a saving I was happy. Excellent Service.

Thank you TheBigGreenPhone.com

Wi-Fi Issues

Slow Speeds

No Connection

No Internet

Laptop No Power

Wont turn on

Battery Dead

Power Button Dead

Network Cable Installs

Testing

Labelling

Trace

Printer Issues

Printer Speeds

No Connection

Printer Jams

Laptop No Power

Wont turn on

Adapter Dead

Memory Errors

Hardware Errors

Boot Errors

Windows wont load

Wi-Fi Boosters

Extenders

Router Speeds

Cabling

Antenna Signals

Hard Drive Replace

PC Repair

Laptop repairs

Unwanted Pop-Ups

Locked Screens

Trojan & Malware Removal

If you use IT Hardware & Software - We Support IT & Repair IT.

SME Business we offer ahdoc support, contracted support , B&B IT Support, Hotels needing part time IT Support, Home user IT Support, Remote IT Support, Onsite Support in your home or office location, we do call outs at weekends & late evening for urgent P1 issues. We are open 7 days a week via our contact page and someone is always ready to call you back within 1-2 hours.

TheBigGreenPhone.com covers a wide range of IT Hardware, IBM/Lenovo/Dell/HP/Tablets and much more, if you use it, we will do repairs. Device Out Of Warranty - Don't worry we cover out of warranty hardware and in warranty hardware (With customers consent).

Remote IT Support

No Need to leave home/office

We can remote into your IT and resolve the issue, quickly.

Smartphone Support

Power issues

Charger issues

Screen issues

Usage issues

Website Page Design

& Publish

With Own Company Email Address

& Email to Smartphone

Join ! TheBigGreenPhone's monthly tip for around home & office.

Area's covered

Cavan, Louth, Monaghan, Some Area's of Meath, Westmeath. Leitrim, Sligo, Galway, West Dublin, Kildare, Longford, Portlaoise, Offaly, Clare, Limerick, Roscommon.

Contact us

Email : support@thebiggreenphone.com

Phone : Not public on Site to protect us from Scams & Spam.

How to contact us : Support email above or contact page.